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order entry

  • Administrative
  • Chester
  • £15000 - £16500 per annum
  • Permanent
  • Full Time
  • 1839/MF/OE
  • 12 Jan 2018
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Order Entry

Responsible for delivering an excellent service by processing all customer orders efficiently and accurately, ensuring customers are provided with a first class, professional service.

Principal Duties

*Accurate data entry of customer orders on to the system, ensuring accuracy and speed
*Answering overflow calls and dealing with as necessary, taking messages or forward calls accordingly
*Working to department KPI's measuring quality and quantity
*Maintaining product information to ensure accuracy when ordering products and accessories
*Liaising with other departments and team members to resolve queries in a responsive and efficient manner
*Working as part of a team with a flexible approach to working activities to ensure the best possible customer service is provided
*Work positively with colleagues to support each other to ensure a smooth customer journey
*Support the Team Leader with additional activities to benefit the team and wider organisation.

Experience, Knowledge and Skills:

*Previous data entry experience
*Experience of working with a high volume work load where quality is paramount
*Calm and professional approach to all aspects of work
*Strong computer literacy skills with experience of utilising a variety of systems
*Proven ability to manage a varied workload and demonstrable experience in prioritising activities and working to deadlines
*High attention to detail
*Excellent communication skills with the experience and ability to adapt style and approach to suit the situation
*Strong team working skills
*Willingness to work flexibly and ability/commitment to work as part of a team and on your own initiative.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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