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customer service - supply chain

  • Logistics
  • Chester
  • £23000 - £28000 per annum
  • Permanent
  • Full Time
  • 1839/MB/SCS
  • 12 Jan 2018
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Customer Service - Supply Chain

Interface between Planning and Commercial teams to ensure clarity of future demand (forecast) and availability and shipment of products to meet customer requirements.

Job responsibilities
* Maintain demand forecast tools in Excel & Syspro.
* Collate rolling sales forecast for assigned portfolio through Commercial partners.
* Review monthly forecast submission with Finance and Commercial partners; provide output to supply planning team.
* Review of customer orders and deciding on fulfilment approach.
* Maximise service levels to international customers.
* Co-ordinate product re-pack operations to meet customer orders at optimum cost.
* Product expiry management for customers, via inventory control system(s) and associated services.
* Customer follow-up support and issues management, interfacing with internal departments (enabling functions e.g. Regulatory, Finance) and external contacts (3PL service providers).
* Handling international transportation and logistics through 3rd party providers.

Ideal Candidate
* Strong supply chain experience.
* Experience of working in the pharmaceutical industry and/or regulated consumer goods
* IT literate

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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